Smile for ME Limited Privacy Policy

Our Commitment

Smile for ME is a surgical charity that is committed to providing surgical care to children in the Philippines, in the course of undertaking this work personal information is collected for use by the charity. Smile for ME respects and is committed to protecting the privacy of the people whose personal information it collects. Smile for ME abides to the National Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (as amended). Our privacy policy supports and endorses the state and national privacy guidelines. Smile for ME recognises that the privacy of these individuals is very important and we are committed to advocating confidence in the manner in which personal information is handled by us. How Smile for ME collects, uses, discloses, and protects this information is outlined below.

Information collection

We collect personal information about individuals who are volunteers in our organisation, our donors, other supporters, consultants, service providers, service users and beneficiaries of the work we do via email, in writing, via the telephone or on our website. We collect information on our patients during the screening process for use during the medical missions they are attending.

Whenever we collect personal information we will identify ourselves. Generally, we will tell you why we are collecting personal information when we collect it and how we plan to use it, or these things will be obvious when we collect the information. If you decide to support the work of Smile for ME, we may ask you for further information that may be used to contact you again about the work of our organisation. You can ask us at any time not to contact you again.

The type of personal information Smile for ME usually collects and holds includes names, addresses, telephone numbers, email addresses, dates of birth, financial records, records of previous support and donations, and other information to assist us in providing our services. Some of this personal information is collected via our website, for example from online donations and emails.

How we use and disclose personal information

We use your personal information to carry out the functions and activities of Smile for ME including to process donations, to comply with our legal obligations and to help us manage and provide our services.

Unless you ask us not to we may also use your information to ask for your support and to keep you informed about the ways in which our donors and supporters help us to make a difference. If you decide to support the work of Smile for ME, we may ask you for further information that may be used to contact you again about the work of our organisation. You can ask us at any time not to contact you again.

Sometimes we need to disclose personal information to third parties who assist us in providing services or who perform functions on our behalf (such as commercial mail preparation services or commercial fundraisers).


Where it is lawful and practicable, we will allow individuals to deal with us on an anonymous basis. For example, if we receive an enquiry we will not require that the enquirer identify themselves, although depending on the nature of the enquiry, we may not be able to answer it unless they do. We can also accept gifts and other forms of support anonymously. However, provisions contained in taxation legislation require us to collect the name of the donor if the donor requires a tax deductible receipt.

Website Privacy

You can access our website home page and browse our site without disclosing personal information.

We will not be keeping any logs of users visiting our website. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs that may be kept by the Internet Service Provider. This information may include your server address, your top level domain name (for example .com, .gov, .au, .uk), the date and time of your visit to the site, the pages you accessed and documents downloaded, the previous site you have visited, the type of browser you are using.

The Smile for ME website does not use cookies.

Information Storage and Security

Smile for ME has implemented technology and security policies, rules and measures to protect the personal information that we have under our control from unauthorised access, improper use, alteration, unlawful or accidental destruction, or accidental loss.

Smile for ME imposes strict rules on its volunteers who have access either to the databases that store user information and personnel files and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse, or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences.

We remind you that the Internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.

Accuracy of your personal information

Smile for ME will endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. If you become aware of any inaccuracy in the personal information we hold about you, we encourage you to contact us so we can update any personal information we hold about you. Our contact details are set out below.

Accessing and changing your personal information

If at any time you wish to be removed from our mailing lists, or wish to view, update, alter or delete any information we may have on you in our contacts database, or, if you have a complaint regarding online privacy, please contact Smile for ME. Our contact details are set out below.

Image Copyright

Smile for ME’s reputation and goodwill is extremely important. Images featured on this website should not be downloaded or used in any way by a third party without consent. The children featured on this website have been operated on by the Smile for ME team over the many years they have been operating in Cebu, Philippines. To use their images without consent is against the wishes of Smile for ME & their families. For information on obtaining permission for an image, please contact us through one of the below channels.

Acceptance of terms

If Smile for ME updates or changes this Privacy Policy, the changes will be made on this page. Your continued use of Smile for ME’s website following the posting of changes will mean you accept those changes.

Contact Us

By email; enquiries@[email protected]
By mail: Dr Klugman
Smile for ME Limited
16 Oswald St Randwick NSW 2031
By phone: Mandy Linsley on (61)0 2 93869141